Privacy Policy

Last Updated: March 2026

Welcome to On The Rocks. We value your privacy and are committed to protecting your personal data. This policy explains how we handle your information when you use our contact form or browse our website.

1. Who We Are We are On The Rocks, based in London, England. We are the "Data Controller" of the personal information you share with us.

2. The Data We Collect When you fill out our contact form, we collect the following: • Identity Data: Your name. • Contact Data: Your email address. • Communication Data: Any details about your jewelry inquiry or custom commission you include in your message. Note on Optional Data: Providing your phone number is entirely voluntary. If you share it with us, we will only use it to contact you regarding your specific inquiry (for example, to discuss design details that are easier to explain over a call).

3. How and Why We Use Your Data We use your information based on the following legal grounds: • To Respond to You: To answer your questions or provide a quote (Contractual Necessity). • Marketing: If you have explicitly opted-in to our newsletter, we will send you updates about new collections (Consent).

4. How Long We Keep Your Data We only keep your information for as long as necessary.

  • General Inquiries: Because we often assist returning visitors to provide better support, we generally hold name and email information indefinitely, or until you explicitly request its deletion.

  • Clients: If we work together, we keep records as required by European tax and accounting laws (usually [e.g., 5 to 10] years).

5. Sharing with Third Parties We never sell your data. However, we use trusted service providers to run our business, such as:

  • Website Hosting: Squarespace

  • Email Services: Gmail

  • Website Analytics

We use Squarespace Analytics to understand our website traffic and improve our visitor experience. This service uses cookies to collect data such as:

  • Your IP address and browser type.

    • The pages you visit and the time spent on our site.

    • The website that referred you to us.

6. International Transfers As a global brand, we may use tools (like US-based email providers) that transfer data outside the European Economic Area (EEA). We ensure these providers use Standard Contractual Clauses or other legal safeguards to keep your data just as safe as it is in Europe.

7. Your Legal Rights Under the GDPR, you have the right to:

  • Access the data we hold about you.

  • Correct any inaccurate information.

  • Delete your data ("Right to be Forgotten").

  • Object to or restrict how we process your data.

To exercise any of these rights, please email us at cleo@ontherocksgems.com

8. Cookies Our website uses cookies to improve your experience. You can manage your cookie preferences through your browser settings at any time.